Banzai Motorsports in Crystal Lake is the worst dealership in the Midwest. I made the mistake of buying a new bike from them last year and found that they totally screwed up the set-up of it. They added too much oil when they set up this new bike and it caused me some issues. I had to take it to another Suzuki dealership to get it fixed as Banzai would not correct their issue. The other Suzuki dealership also found three other issues with how Banzai set up the bike out of the crate. I have complaints with Suzuki corporate and am looking at the Illinois lemon laws right now.
While talking to other disgruntled Banzai customers out there, getting info for a potential legal case, I’ve heard these stories…
A guy buys a Kawasaki cruiser. Banzai sells it to him as a 1500cc bike because they don’t know what they got. When some guy tells this owner that his bike is actually a 1600cc bike and he checks his VIN and confirms it, he sees that it is correct. The bike is truly a 1600cc bike. Banzai in their ignorance, and they are a Kawasaki dealership, cannot even tell the difference between a 1500cc and 1600cc bike, which look different enough for some guy to notice it. From what I was told, when this customer mentioned this to Banzai, they started to grill him to find out who sold him the bike and wanted him to make up the difference (about $1,600) as he was truly undercharged. What a bunch of clowns…
A guy brings in his Vulcan 750 to Banzai for new tires. He wants Metzlers because he has heard everyone who owns a Vulcan 750 rave about them. He gets quoted a price and leaves the bike. He picks up the bike and leaves to get home to find Dunlop tires installed on his bike. He calls Banzai and they tell him that Metzler doesn’t make tires for his bike. He knows that is a lie because he has seen local riders with them on and is part of a user group on the internet where they are raved about on a continual basis. Banzai will not fix their mistake and this owner also finds out that he was greatly overcharged as he paid for the more expensive Metzlers yet got the cheapest Dunlops instead.
A guy rides his Nomad to Banzai to pick up some parts. He doesn’t even get the bike shut down when he has three Banzai salesmen crowding him trying to get him to trade in his Nomad for a Goldwing (and they are not a Honda dealership). He asks them what his bike is worth and they cannot even tell him what year they think it is. They insult him with their tone and comments. This guy lives a few miles from Banzai but told me that he would rather take his bike to either Elgin or Wisconsin then go to Banzai. He now won’t even buy parts from them as he found them to be not only offensive but also incompetent.
A couple comes in to look for a used bike as their first bike. This couple should have looked at an 1100cc or so bike, but all that the sales people would show them was either used Harleys or Goldwings. These people had no experience and this would have been their first motorcycle. All Banzai wanted to do was set them up on a expensive bike that they were not qualified or ready to ride. They care nothing for the customer, only the sale. Thankfully these customers walked out and found a good deal elsewhere and are now enjoying the open road on a bike that they are comfortable with and able to handle.
A 20-something kid comes in with his father looking for a motorcycle. Instead of talking to both of them to find out where his skills are at, the salesman at Banzai instead only shows this kid high powered rockets like the Hayabusa and the CBR1100. This kid should have been looking at a bike like the GS500E or something similar as he had no real experience but the salesman told stories and lies and talked the father into letting his son get a high powered performance sport bike. This kid didn’t even have his license, yet they let him ride the bike away… A year later, the bike is wrecked and the kid is in recovery and Banzai still sells bikes that their buyers are not qualified to ride.
Guy buys a motorcycle from Banzai on eBay. He doesn’t even get out of Crystal Lake on his way back to Michigan when the bike stalls and dies. Banzai wants to charge him shop rates to get the bike working again as it was sold “as-is”. Check their eBay feedback on this one… Here is his statement on eBay “I drove 7&1/2 hours for a total lemon. The bike broke down within 2 miles”
Banzai’s shop rates are totally unreasonable and their wait time is incredibly long. Add to the equation that their mechanical skill is sub-rate and you have all the ingredients of a truly messed up shop. I know a local guy in the area who took his bike in for an oil change and fluid maintenance as he really didn’t have the time to do it himself. He got the bike back and his drain plug on the bottom of the bike was stripped out and leaking oil everywhere. They claimed to him that HE did the damage when he changed his oil last time. But this guy followed the instructions in his shop manual and used the side oil drain plug on the bike and not the one on the bottom every time. To his knowledge, he had never removed the bottom plug. Banzai would not fix the issue and he had to take it to another shop to have the plug hole re-tapped and a new plug put in. He decided to save some time and have the oil and fluids replaced by “professionals” and ended up having to fix everything they touched.
Another satisfied eBay customer writes: “Seller charged me $299.00 for inspection/tune up. They had done nothing to it.”
So, if you are thinking of buying a motorcycle or getting one worked on I advise you to do your homework and avoid Banzai Motorsports in Crystal Lake. They have a bad reputation and were driven out of business in Libertyville around 8 years ago. Now they think that they can buy new location and start again. That would be fine if they were not the same scumbags, but unfortunately they have already shown that the New Banzai is no better then the Old Banzai. SCUMBAGS all the way. Buyer beware and all that. Banzai is *** and will *** over… Their website states that they are former buyers for the “largest dealership in the country”. Who was that and did they get fired from that “dealership” because of how they treat their customers? Their website also states that you need to “demand” to speak to their internet sales department so you can get to know some “good guys in the business”. So does that mean that they keep the idiots on the salesfloor? Sorry… Banzai is full of creeps and scumbags. The only good guy I knew who worked there quit as he would not violate his ethics and good name by being associated with the Banzai name.
Review about: Suzuki M109R.